Refund policy

We do not accept returns or initiate cash refunds.

In an odd case if received products are damaged, here is our policy on returns:

1. Eligible products (If found Damaged) can only be returned within 4 days after delivery.

2. In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product within 48 hours of receiving your order.

3. Any customized order cannot be exchanged or returned.

4. Our team must receive and approve your request. Once your request is received and approved, we will arrange for a return pick-up at an agreed-upon time.

5. Once your return has been authorized, we'd be happy to process your refund only after we receive the item and it has gone through the necessary quality checks (products should not be washed or used)

6. We aim to process all returns within one week. If you have any questions about your return, feel free to reach out to us at hello@ombreindia@gmail.com

7. Please note that wear and tear in the course of normal use is not considered a manufacturing fault.